Ernie (Shakedown Steve)

Ernie is the VP of Tech for Tech Squad, a server farm that buys out the escape room that goes out of business after the Smiths occupy it for a month in "Shakedown Steve".

The Smiths, who refused to solve the puzzle to escape after getting comfortable, find themselves surrounded by computers servers which drive up the heat. At first, they wonder if Ernie is the fictional mastermind behind the escape tom, but later decide it was the host who abandoned them there.